You are hereCorporate Memory
Corporate Memory
- You cannot store the attributes of a relationship.
- No amount of info about the past is an accurate guide to the future.
- What managers want is a reliable what if model: if I do A, I get result X; if I do B, I get result Y. But the future is not reliable.
1) Collecting information is a breeze
2) Knowledge emerges over time
3) Knowledge to be used, requires understanding of context
4) Knowledge changes
5) You will not get real quality knowledge without trust
6) Knowledge comes in many forms
7) The best elicitation is driven by dialog & quality questions
8) Knowledge acquisition is NOT extracting concepts from documents
