SkyEurope suspends its operations

Dear Guests

Please be advised that SkyEurope has suspended its sales and operations immediately.

Those of you who have purchased flights with a credit card, please turn to your credit card issuing bank to seek refunds for unused portions of SkyEurope's flights.

In case you have paid directly to SkyEurope in other means than credit card (e.g. bank transfer, cash), please be advised that a refund may not be possible.

If you have ordered your flight tickets via a travel agency or organizer, you should discuss the matter with them first.

If you are already at the destination or have rented a car through SkyEurope's business partner, you may stay at the hotel and use the vehicle during the period originally agreed. You must, however, order a return flight from some other airline at your own expense.

You may also wish to contact your insurance provider to seek further guidance and support.

We regret for the inconvenience that have been caused to you.

Contact
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Slovakia (Headquarters)

SkyEurope Airlines, a. s.
Ivánska cesta 30/B
P.O.Box 24
820 01 Bratislava 21
Slovakia

Fax: +421 2 4850 1000
E-mail: info@skyeurope.com

Nick Manoudakis

Chief Executive Officer

Klaus Niedl

Chief People Officer

Skyeurope Tariffs & Fees

Booking online

(Fee for; EUR)
Checked baggage (per flight per passenger per 1 piece) 12
2nd and subsequent baggage 20
Priority Check-In (per passenger per flight) 5
Credit card (per flight per passenger) 6
Name change (per passenger) 100
Flight change (per flight per passenger) 40
Animal in hold (per piece per flight per passenger) 30
Arms and ammunition (per piece per flight per passenger) 30
Bicycles (per piece per flight per passenger) 30
Skis and snow equipment (per set per flight per passenger) 30
Golf equipment (per piece per flight per passenger) 30
Windsurf, surfboards (per piece per flight per passenger) 30
Diving equipment (per set per flight per passenger) 30

Booking through Reservation Centre

(Fee for;EUR;GBP;DKK;CZK)
Reservation Centre service fee (per passenger per segment) 10 10 80 260
Checked baggage (per passenger per 1 piece) 20 20 150 520
Priority Check-In (per passenger per flight) 5 5 40 130
Credit card (per flight per passenger) 6 5 40 130
150 1250 3840
Flight change (per flight per passenger) 50 50 375 1280
Animal in hold (per piece per flight per passenger) 30 30 230 780
Arms and ammunition (per piece per flight per passenger) 30 30 230 780
Bicycles (per piece per flight per passenger) 30 30 230 780
Skis and snow equipment (per set per flight per passenger) 30 30 230 780
Golf equipment (per piece per flight per passenger) 30 30 230 780
Windsurf, surfboards (per piece per flight per passenger) 30 30 230 780
Diving equipment (per set per flight per passenger) 30 30 230 780

Booking at the airport Fee for: EUR GBP DKK CZK
Checked baggage (per passenger per 1 piece) 20 20 150 520
Priority Check-In (per passenger per flight) 5 5 40 130
Credit card (per flight per passenger) 6 5 40 130
Name change (per passenger) 150 150 1250 3840
Flight change (per flight per passenger) 50 50 375 1280
Excess baggage (per kilo overweight per flight per passenger) 15 15 90 310
Animal in hold (per piece per flight per passenger) 40 40 300 1040
Arms and ammunition (per piece per flight per passenger) 40 40 300 1040
Bicycles (per piece per flight per passenger) 40 40 300 1040
Skis and snow equipment (per set per flight per passenger) 40 40 300 1040
Golf equipment (per piece per flight per passenger) 40 40 300 1040
Windsurf, surfboards (per piece per flight per passenger) 40 40 300 1040
Diving equipment (per set per flight per passenger) 40 40 300 1040

Administration Fee for: EUR GBP DKK CZK
Airport Charges and Government Taxes Refund (per passenger) 30 30 230 780
Reservation Centre Administration Fee (per request)* 5 5 40 130

Please note that when you are requesting any change in your reservation with already booked special baggage items at the airport, the difference between the pre-paid and airport fee for that item has to be paid above the cost of your changes.

SkyEurope Airlines reserves the right to change the tariffs & fees conditions.

* Related to additional services that can be done easily online at no cost in particular but not limited to retrieving & resending booking confirmations; changing & resending invoices; amending contact details incl. telephone number, email and postal address.

SKK: EUR:

Kurz SKK/EUR: 30.1260 vynuluj

Skyeurope Contact

Reservation Centre Country Telephone number* Notes
Austria 0900 160 696 (0.45 EUR/min)
Belgium 0900 70 009 (0.45 EUR/min)
Bulgaria 02 489 489 9
Croatia 01 3030 404
Czech republic 246 096 096
France 089 22 36 250 (0.34 EUR/min)
Hungary 06 1 777 70 00
Italy 166 205 304 (0.40 EUR/min)
Romania 021 405 91 11
Slovakia 02 3301 7301
Spain 807 001 204 (0.365 EUR/min + 0.09 EUR/call)
The Netherlands 0900 040 00 31 (0.30 EUR/min + 0.045 EUR/call)
United Kingdom 0901 8150 380 (25p/min)
Other countries Tel.: +421 2 3301 7301
Fax: +421 2 4850 1000
reservations@skyeurope.com

Monday - Friday: 07:00 - 22:00, Saturday: 08:00 - 20:00, Sunday: 10:00 - 22:00 (all times are CET)
FR, IT, HU, RO, BG languages out of business hours are handled in English.

Sales Department sales@skyeurope.com

All enquiries regarding your bookings (booking changes, booking confirmations, etc.) should be directed at reservations@skyeurope.com or at our Reservation Centre (telephone numbers can be found in the upper table). Please do not contact our Sales Department with such requests.

* Reservation Centre service fee - 10 €. Reservation Centre Administration Fee - 5 €. This fee is related to additional services that can be done easily online at no cost in particular but not limited to retrieving & resending booking confirmations; changing & resending invoices; amending contact details incl. telephone number, email and postal address.

Sky Europe Privacy Policy

Privacy Policy
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SkyEurope Airlines, a. s. ("company"), is an air carrier operating and offering services of an air carriage for the wide spectrum of passengers throughout Europe. To ensure the proper performance of the company’s services and performance of its other concurrent activities, it is material for the company to gather, gain and process the personal data of the customers.

The company acknowledges that the supply of customers’ personal data to third parties is a very sensitive issue and for this reason the safeguard of the personal data is one of the main goals of the company. Extremely high level of responsibility and care is bestowed to the process of gathering, gaining and processing of personal data of the customers.

The company gathers, gains and processes the personal data of its customers mainly for the purposes of and/or in relation to:

* flight reservation and related administration,
* provision of services related to the air carriage in cooperation with the contracting partners of the company,
* participation by the customer in the competitions, games and advertising campaigns of the company,
* simplification of the access to the internet web site of the company - so called cookies,
* processing and handling of the passengers' claims.

To ensure the providing of company's services and organising of the ancillary activities the customers are required to supply the company with the personal data, these being mainly the name and surname of the customer or participant, customer's or participant's mailing or e-mail address, telephone number, number of credit or debit card and date of their expiration, number and type of travel document, citizenship, date of birth. Since the person making flight reservation may make reservation for more than one person, it is inevitable for such person to also provide the company with the names and surnames of all persons for whom the reservation is being made. Person making the reservation must provide the company with all personal data designated as mandatory.

The company gathers, gains and processes the personal data in the extent corresponding to the specific purpose.
Flight reservation

The personal data supplied at the time of making of the flight reservation enable the company to process the request of the customer and to provide the customer with proper and in time performance of the air carriage to the required final destination.

The personal data hereby supplied shall also be used to contact the customer and inform him/her accordingly in the event of any changes in the flight reservation or in the air carriage itself.
Services provided in relation to the air carriage

The company provides the services related to the air carriage in the extent of securing the bus transport between Bratislava (the Slovak Republic) and Vienna (the Austrian Republic).

The bus transport between Bratislava and Vienna is being carried out by the contracting partner of the company. To secure and provide the appropriate bus transport to the customers it is necessary for the company to supply the personal data of the customers having ordered the bus transport to the contracting partner in the strictly necessary extent, that is usually the name and surname of the customer and sort of credit card which was used to pay for the bus transport.
Competitions, games, advertising campaigns

In case a customer intends to participate in the competitions, games and advertising campaigns organised by the company, the participant must provide the company with his/her personal data for the purposes of organisation, evaluation and possibly contacting the winners.

The participation in competitions, games and advertising campaigns is voluntary and also means that the personal data of the participants will be included in the database system of the company. Inclusion of the personal data in the database system of the company will allow the participants to gain free information on the latest actions, destinations and other activities of the company by e-mail.

The participants may at any time ask for deletion from the database system of the company, also in a form of an e-mail.
Cookies

Cookies are residual information stored on the hard drive system of the user’s computer and enable the company to identify the user in a way that it is not necessary for the user to fill in his/her personal data repeatedly when making a flight reservation. These data shall be automatically displayed on the monitor of the user’s computer. The user may have his/her computer configured so that the cookies are not stored on the hard drive system of the user's computer.
Claims

To process and handle the customer's claim, the customer must supply the company, in addition to the personal data listed at the beginning of this document, also with the supplementary personal data such as bank account, business name of the bank in which the bank account is held etc.
Gathering, gaining and processing of the personal data

Company gathers, gains and processes the personal data obtained exclusively based on the direct telephone or personal communication with the customer or through the computer system by using the internet web site of the company by the customer. Personal data of the customers are recorded in a computer form and stored in the computer database system of the company.
Personal data protection and their supply to the third parties

Only the limited number of company's employees has access to the personal data of the customers and each such employee is bound by confidentiality obligation. Personal data of the customers are provided by the company to the third parties only in the strictly inevitable extent and exclusively for the purposes of provision of services in relation to the air carriage as well as to the state authorities in cases where the company is obliged to do so by the law. Under the provisions of EC Directive No.2004/82/EC implemented in the Slovak republic by the Act No.558/2005 of Coll. the company is namely obliged to provide at the request of the police authorities at the border crossing in a statutory extent the personal data of passengers transported to the territory of the Slovak republic through the exterior border.

The company does not publish the personal data.
Consent

The customer or the participant, by using the services of the company or by participating in its ancillary activities consents to gathering, gaining and processing of his/her personal data in a manner described above. In case the customer decides to use the company’s services or participate in its ancillary activities, the customer is obliged to supply the company with his/her personal data for the purposes and in the extent state herein.

In relation to the submitting and processing of the customer's or participant's personal data, the customer or the participant has all the rights arising for him/her from the law of the Parliament of the Slovak Republic, No. 428/2002 Coll. on protection of personal data, as amended, and from the Regulation of the European Parliament and of the Council 95/46/EC of October 24, 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data as amended by Regulation of the European Parliament and of the Council (EC) No. 1882/2003 of September 29, 2003.